It makes sense to have the management of your rental property rest safely in the hands of a fellow investor. 

As landlords ourselves, we understand the considerable outlay in purchasing an investment property and recognise the financial and emotional commitment you’ve made. Knowing the potential causes of frustration and stress for a landlord means we can put processes in place to minimise them.

Our hand-picked team of experienced property management professionals are relationship-focused, and we’ll always work hard to serve you… so your time investment is minimal, and your financial benefits maximised.

The following peace of mind services are a standard component of our property management practices:

• Property Me – the latest cloud-based property management software with a secure Owner Portal, so you’ve got unlimited access to all your property data in real-time. You’re able to view information about your property, its tenancy and your financial reports from anywhere online, 24/7
• Unlimited private and open inspections seven days a week during times convenient to you
• Experienced in newly built property cosmetic and structural warranty maintenance, so your asset is kept in the best condition
• Comprehensive tenant screening and selection – a process we take seriously and results in low vacancy rates and low rental arrears
• Meticulous Entry/Exit and Routine Inspection Reports
• New lease/lease renewals providing rental analysis and subsequent rental increase, if applicable
• Strictly enforced rental arrears procedures
• Processing of invoices on the owner’s behalf
• Rental disbursement twice monthly into a nominated bank account
• Quick turnaround on maintenance issues
• Systematic invoicing so as a landlord, you minimise your time investment to receive the greatest return

When it comes to property management, we’ve set the benchmark by also offering the following services:

Marketing Your Property For Rent

• An initial market rental appraisal sets the rental value, removing guesswork and ensuring maximum ROI
• Feature listing – with several images and a detailed description – on Australia’s largest real estate websites attracts quality tenant applications Letting
• Regular email updates providing feedback on enquiry level, open inspections and the tenancy applications received keeps you up-to-date and informed
• Unlimited open inspections with prospective tenants & inspection reports emailed on completion
• Prompt and thorough tenancy application processing and informative reporting of any completed application/s emailed for your consideration and instruction with SMS notification.

Rent Collection & Disbursement

• Rent is receipted each business day, and payments disbursed the first business day after mid and end of the month.
• A mid month and end of month rental statement details rent collected, and expenses paid accompanied by invoices, so your bookkeeping is a breeze.
• End of Financial Year Statement provided – FREE OF CHARGE

Payment of Property Expenses

• All property-related invoices/accounts can be paid by our Agency via the rental income, including council rates, water billing, insurances, maintenance and body corporate.
• Expenses (except mortgage payments) on the property are captured at the End of Financial Year Statement, making for efficiency at tax time
• An option for deductions from the rent fortnightly to be put towards the larger anticipated invoices (e.g. Council Rates / Body Corporate) for more consistent cash flow throughout the year.

Water Usage Charging

• Landlords can charge 100% of the water usage to the residing tenant if the property meets the required criteria (refer to the RTA fact sheet).
• On receipt of the quarterly water accounts, we’ll make full payment of the invoice on your behalf And then invoice the tenant their usage charges with the required 30-day payment term.
• Payment of the billing account and receipt of the invoice will be reflected on the applicable rental statement.

Rental Arrears Procedure

• 3 – 7 days: Reminder SMS sent to the tenant/s
• 8 days: Notice to Remedy Breach issued to the tenant/s with regular contact
• 17 days: Notice to Leave given to the tenant/s

Repairs and Maintenance

• Emergency repairs carried out as a matter of urgency, and all maintenance promptly addressed by a qualified, reputable and cost-effective tradesperson.
• All builder structural and non-structural defects addressed and issued to the relevant building company for repair (applicable for newly built home).
• Appliance warranties are taken care of and issued to the relevant company for repair.

Our Commitment to Tenants

• Our team keep people and relationships at the core of our business. We may operate on behalf of landlords, but we honour good tenants because many years of property management experience has taught us a happy tenant who maintains your investment property with pride and care is worth their weight in gold.
• We promise and deliver honest, ethical and responsive services to tenants as part of our commitment to managing every investment property.

Efficient processes, streamlined procedures, and a genuine commitment to finding the win-win outcome for tenant and landlord alike make us a favourite property management team on the Coast.

Contact us today about making your life as a landlord easier.